Privacy Policy

Company Name: Quantum Risk Solutions Limited

Phone Number: 0333 050 9164

E-mail: privacy@quantumrisksolutions.co.uk

Address: 142 Thornes Lane, Wakefield. WF2 7RE

We collect and process personal information every time you contact us, whether via our website, by email or phone. This may include (but is not limited to):

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• Personal identifiers e.g. your name and contact details (telephone number, email address, mailing address)

• Identification data e.g. your username and password for accessing our site

• Financial data e.g. bank details/payment details

• Website usage data, behavioural metrics, heatmaps, and session replays

We process the personal information you provide to us for one or more of the following reasons:

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• Dealing with your enquiries and requests

• Providing you with information about our products and services

• Providing and personalising our services

• Processing your payment for our services

• If you agreed to this during the order process, informing you about similar products and services that we provide. You may stop receiving these communications at any time by contacting us using the details contained in this notice

• If you signed up to our mailing list, to send you regular communications from our business, including our newsletter, and information relating to the products and services that we provide. From time to time, we may also send you details of offers and promotions we think you might be interested in. You may stop receiving these communications at any time by contacting us using the details contained in this notice

• We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

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• We have a contractual obligation

• We have a legal obligation

• We have a legitimate interest

• We have your consent

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If you would like further information, please contact us using the details contained in this notice.

What are cookies?

A cookie is a simple text file that downloads to your computer or mobile device when you visit a website. They are designed to hold a small amount of data specific to your website visit but do not contain personal information and cause no harm to your PC or mobile device.

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How we use cookies

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• We use essential cookies to enable core functionality for our website, such as security, verification of identity and network management. These cookies can't be disabled.

• We use marketing cookies to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. You can choose to disable these cookies.​

• We use functional cookies to remember choices you make on our website, to give you a more personalised experience. You can choose to disable these cookies.

• We use analytics cookies to help us understand how you interact with our website, so we can help improve our website and service for both you and future visitors. You can choose to disable these cookies.

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How do I control or delete cookies?

Cookies are stored in the cookies directory on your computer or mobile device. You can customise your browser’s cookie settings if you wish to manage your cookie security. Managing these settings is highly recommended if you share access on your computer.

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So you can check and update your cookies settings, you need to know what browser you are using and which version. You are able to find this out by opening the browser, clicking on ‘Help’ and then ‘About’.

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Follow the link for an external article on how to manage your cookies through your current browser and for more information on cookies: Manage your cookie settings

We may share your personal information with third parties, including suppliers and contractors, with whom we have a contractual relationship. These third parties assist us in providing our services and may include IT service providers, payment processors, and other professional service providers. We ensure that all third parties adhere to strict data protection standards and only process your data in accordance with our instructions and applicable data protection laws.

Where necessary, we may transfer personal information outside of the UK. When doing so, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include the use of Standard Contractual Clauses, adequacy decisions, or other legally-recognised mechanisms to ensure that your personal information is protected to the same standard as within the UK. For further information or to obtain a copy of the appropriate safeguards for any of these transfers, please contact us using the details contained in this notice.

We will keep your personal information only for as long as necessary to fulfil its intended purpose, including to satisfy any applicable legal, regulatory, or contractual obligations. If you would like further information, please contact us using the details contained in this notice.

Under data protection law, you have rights including:

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1. Your right of access: You have the right to ask us for copies of your personal information.

2. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

3. Your right to erasure: You have the right to ask us to erase your personal information, in certain circumstances. 

4. Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

5. Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

6. Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us using the details contained in this notice if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint by contacting us using the details contained in this notice.

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You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. Their contact details are:

Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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Helpline number: 0303 123 1113

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ICO website: https://www.ico.org.uk 

26 April 2025