General Terms and Conditions

• ‘You’: The individual or entity visiting this website and/or purchasing products or services from us, whether on this website or offline.

• ‘Us’: Quantum Risk Solutions, including any of its subsidiaries or associated entities whose products or services you purchase.

• ‘Contract’: A formal contractual relationship in respect of any transaction that only exists between you and us from the point at which we accept your order. This acceptance may be automated, where fulfilment is automated, or it may be manual and occur only when manual fulfilment is initiated.

These Terms and Conditions, together with our Privacy Policy provide you with information about us and apply to any contract between you and us. Please read these Terms and Conditions carefully and make sure you understand them before ordering anything from our website or from us directly. We will also notify you at the point of purchase if there are any additional Terms and Conditions that may apply to any specific contract made between us.

The prices for the products and services we sell through our website are as set out on our website. These prices do not include packaging, shipping, insurance, or travel costs and are subject to the addition of applicable VAT or other state or national tax in line with any relevant regulations. Prices may be varied from time to time by updating our website. Price changes will not be retrospective.

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This right does not extend to business buyers; therefore, the clauses below do not apply to transactions with organisations:

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• Your legal right to cancel a contract starts from the date we confirm our acceptance of your order.

• During the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens Advice or Trading Standards office.

This cancellation right does not apply in the case of:

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• Digital contents (software, e-books, audiobooks, PDFs, or other electronic templates, books, or reports) once a download has started;

• Any self-study courses or training materials (including online courses, digital modules, and downloadable resources) once access or download has started;

• Any products that become mixed inseparably with other items after their delivery; or

• Any products that are made to your specifications or are clearly personalised.

Under this right to cancel:

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• If the first day for delivery of any service falls within 14 days from the day on which the contract was established, you must make the cancellation at least one clear day before the planned first day of delivery; your right of cancellation does not apply on or after the last business day preceding the first day for delivery of that service.

• Where you do not specify a date on which you wish to attend a training course or on which consultancy delivery should start, your right to cancel does not apply after 14 days from the date of the contract and you have no right to a refund if you subsequently decide not to proceed with the service.